FAQS

You may pay using your credit card (Visa or MC only) in our registeration system. We also accept Venmo (@lifeofapoletrick), QuickPay/ Zelle. Once payment has been sent by other form, please allow 24-48 hours for your information to be updated within profile.

Full payment is required in advance for all services. Refunds, credits or transfers of fees will not be granted under any circumstances. Class purchases expire 30 days from purchase. Please check “Terms and Conditions” page for our policies.

Classes/Class Series/ Punchcards/ Privates are to be used within 1 months*. Some specials may have different expiration dates. Workshop expire the day of the class. Please check “Terms and Conditions” page for our policies.

A 24 hr. cancellation notice is required. No-shows and cancellations made 24 hours or less before a class will be subject to no refund nor rescheduling. No exceptions. Are you serious? Yes, we are very serious. If you do not cancel your class in time this may prevent your fellow students from taking your place. A 48hr cancellation is required for weekend classes.

If you are running late, please email or text us at our number instead of calling as a class might be in session and we may not be able to answer your call during that time. If you are more than 5 min late, you will NOT be able to participate in class and you will lose your session. No exceptions!! Warm up are very important!

No, the class will still end at the scheduled time.

We are sorry but for your safety and the instructor, no drinking is allowed. Only water is allowed. NOTE!!! Please no open bottles or coffee cups in the studio. Your beverage must be in a close non-spill container.

Remember these group classes. Although it’s great your friends, family, or special person wants to support you, no one else is allowed during your session unless they are a paid student. This is also for the respect of other students in the class. No exceptions!

You must bring your punch card to each class you are taking. If you do not, you will have to pay full price for the day of the class. You MUST use up all your punch card before your expiration date or you forfeit your classes. You will lose one punch card class if you late cancel.

You may only retake one missed class and it must be taken on a “MakeUp” class. You can find this on our class calendar or ask your instructor. Make sure to schedule that day. If you do not schedule your retake class, you forfeit your missed class. No exceptions! No Transfer or refunds!

Full payment is required in advance for all services. Workshop and event cancellation are non-refundable nor transferable. Refunds, credits or transfers of fees will not be granted under any circumstances.

It has been our experience that nobody wants their class cancelled, so we will always do our best to run classes and workshops whenever possible. There are times however, when weather or other circumstances beyond our control that may cause us to cancel or reschedule class. In these instances please remember we will always have our students best interest in mind. As there are numerous factors that go into cancelling a class, we will contact you with class updates at most two-hours prior to a class start. You are also encouraged to contact us with any questions you may have. Since dealing with question weather conditions is not an easy task, we ask that our students be patient with us while we decide whether or not to cancel a class. If for any reason we need to cancel classes, student will be given the option to reschedule class or obtain a class credit. For workshops, it will be moved to the next week of the day/time of your workshop.

There is a zero tolerance policy for discriminatory behavior based on an individual’s (self) identity. Any form of abusive, disrespectful or discriminatory behavior will result in your removal and inability to continue attending classes at Life Of A Pole Trick Studio. No exceptions.