Terms and Conditions

Behavior Policy

There is a zero tolerance policy for discriminatory behavior based on an individual’s (self) identity. Any form of abusive, disrespectful or discriminatory behavior will result in your removal and inability to continue attending classes at Life Of A Pole Trick Studio. No exceptions.

LifeOfAPoleTrick, its owner and instructors, reserve the right to refuse service to any individual for any reason deemed necessary.

Enrollment Policy

• Classes – last minute enrollments up to 6 hours before class
• Workshops – last minute enrollments up to 24 hours before class

Waiting List

If a student cancels during a fully booked class, the system will register the next person from the waiting list. Please keep a look out with your email and profile. You will be liable for the cost of that class.

Class Start Time

• Online Classes – the instructor will wait up to 5 minutes for you to log on. After 5min, the class will be locked and you forfeit your class.
• In-Person – the instructor will close the door after 5 minutes. You will not be able to attend class under no circumstances and you forfeit your class.
• In the Park – the instructor will wait up to 10 minutes for you. After 10min, you will not be able to attend class under no circumstances and you forfeit your class.

Purchase Policy

• Classes – expire 30 days from purchase (excludes series, workshops, events)
• Series – you may only retake one missed class and it must be taken the following week or when a class is marked as “MakeUp Class”. If you do not schedule your retake class, you lose your class.
• Workshops – All sales are final. No refunds nor transferable or credits given.
• Privates – expire 30 days from purchase
• All Purchases – No refunds nor transferable to another person or a different class.

Refunds

• All purchases are non-refundable.
  • If a client needs to cancel their classes due to injury or pregnancy (with a doctor’s note), we will extend their credits and/or money will go back onto their account depending on the situation.
• All purchases are non-transferable.
  • Clients may not send a friend in their place.  They will forfeit their class and their friend must pay for their own spot.
• Rendered services does not qualify for any refunds or credits.

Cancellations

• A 24hr. cancellation notice is required to cancel or to reschedule an appointment.
• No-shows or appointments cancelled with less than 24-hour’s notice will be charged the full price of the session (forfeit your paid class). Absolutely no exceptions.
• Workshop and event cancellation are non-refundable nor transferable.

If you need to cancel, you must do so within the registration system.

Prorated Sessions

We do not prorate sessions.  If you purchase a session after the first week, you may use the additional credits for all classes specific to that session.

Email Communication

Make sure you are receiving our emails and read throughly as important class information is on there. Add our email to your preferred sender list.

• A intro email to the class will be sent after you enrolled.
• Your class detail information will be sent 2 days before your class. If you signed up after 2 days, email studio so we can send this email.
• Zoom class links will be sent 1 hours before your class.

Waivers

All students must fill our a PAR-Q form and sign our waivers before attending classes/events or workshops. If these are not completed and signed correctly, you will be removed from class and moved to another time/day after your waivers have been approved. It is the students responsibility to inform LifeOfAPoleTrick of any changes to their medical condition when they attend each class.

By the Studio

The studio may cancel classes with 3 or fewer people registered, when an instructor cannot teach and a sub cannot be found, and for bad weather.  Students will receive an email from the studio and a make-up class will be generated for them to use during the remainder of the term. You will see this notification in our “Announcements” tab.
Our calendar changes every month and are posted by the end of the month for the next month.

Online Class Policy

Life of a Pole Trick does not warrant that workshops, classes and activities online will be uninterrupted or error-free. As such, if your software and/or internet has a connection failure during training, you will not receive a refund, credit nor transfers.

Weather Policy

It has been our experience that nobody wants their class cancelled, so we will always do our best to run classes and workshops whenever possible. There are times however, when weather or other circumstances beyond our control that may cause us to cancel or reschedule class. In these instances please remember we will always have our students best interest in mind. As there are numerous factors that go into cancelling a class, we will contact you with class updates at most two-hours prior to a class start. You are also encouraged to contact us with any questions you may have. Since dealing with question weather conditions is not an easy task, we ask that our students be patient with us while we decide whether or not to cancel a class. If for any reason we need to cancel classes (ie.weather, remodeling, etc.), student will be given the option to reschedule class or obtain a class credit.

Disclaimers

Online Classes Disclaimer

Any fitness activity can pose some potential risks to health. To reduce and avoid injury, a doctor should be consulted before beginning any exercise program. Be sure that the area within which you will exercise is appropriate for physical exertion. When you utilize LifeOfAPoleTrick videos and/or participate in virtual classes, you are performing exercises at your own risk. We will not be responsible or liable for any injury or harm you sustain as a result of your participation. If you experience any nausea, shortness of breath, feeling of lightheadedness, irregular heartbeat or other health concerns, cease exercise immediately and seek assistance from a doctor.

Holistic Disclaimer

The information through the services and classes, is not intended to be medical advice, diagnosis, or treatment. Instead, it is meant to inspire, educate, and empower students to make their own decisions surrounding health care. The sessions are intended to help integrate the body, mind, and soul, enhance clarity and expression of spirituality. Students should perform their own research and consult with medical professionals before making significant changes to their lifestyle. When you utilize LifeOfAPoleTrick videos and/or participate in virtual classes, you are engaging at your own free-will. We shall have no liability or responsibility for any actions you have taken (or not taken) in connection therewith.

Spiritual Disclaimer

We do not push or have any affiliation with any religious groups, and/or churches. Our sessions no way reference or promote any religion or belief. However, we do believe in a higher power. You are in no way forced to believe, repeat or take part in any sessions  & are free to leave the studio at any time.

STORE POLICY

Returns

*Note: All sales are final. No Returns. Prices are subject to change without notice. Please check your item before leaving the studio for any holes or issues. Once they leave the studio, there are no refunds or exchanges.

Shipping and Tracking

We will email you a USPS tracking information once it has shipped.

Gift Cards

There is a 3.8% processing fee added to your gift card. Gift cards expire one year from date of purchase. Gift Cards are not returnable and cannot be redeemed or exchanged for cash. No exchanges or transfers. View our Gift Card FAQs.

Need help?

Contact Life Of A Pole Trick for questions related to refunds and returns.